Email us
The fastest way to reach us for any question or issue.
contact@froglabsllc.comSupport
How can we help?
Real answers from the people who built the app. Browse the FAQs and troubleshooting steps below, or email us directly. We typically respond within one to two business days.
Contact channels
Response time
We answer every message personally, in the order received.
1-2 business daysContact form
Prefer a form? Send us a message from the contact page.
Open contact formFAQ
Frequently asked questions
Does Midnight Felt involve real money?
No. Midnight Felt is for entertainment and practice only. All chips are virtual, there is no way to wager or win real money, and no payment is ever required to keep playing.
Where are my statistics stored?
Playing as a guest, all statistics and progress stay on your device. Deleting the app permanently removes them, so keep that in mind before reinstalling. If you sign in, your statistics sync to your account and survive a reinstall.
Can I play without an internet connection?
Yes. Everything at the table works offline: gameplay, statistics, and the strategy coach. Online features like leaderboards, friends, and account sync simply wait until you're connected again.
How do I reset my statistics or bankroll?
Open the app's settings and choose the reset option. Resetting is permanent and cannot be undone, so the app will ask you to confirm first.
Will my progress transfer to a new iPhone?
Two ways: sign in, and your synced progress follows you to any device; or restore your new iPhone from a device backup (iCloud or computer) and guest data comes along with it. Installing fresh as a guest starts with a clean slate.
Can I get help with Greater Fool or Nights Well Spent?
Both are still in development and not yet released, so there's nothing to troubleshoot just yet, but we're happy to answer questions about either. Email us any time.
How do I suggest a feature?
We genuinely want to hear your ideas. Many of our favorite features started as user suggestions. Email contact@froglabsllc.com with the subject "Feature request."
Troubleshooting
Common issues and quick fixes
Most problems are solved by one of the steps below. If yours isn't, email us with your iPhone model and iOS version and we'll dig in.
The app won't open or closes immediately
Try these steps in order:
- Close the app fully (swipe it away in the App Switcher) and reopen it.
- Restart your iPhone.
- Check the App Store for an app update, and Settings → General → Software Update for an iOS update.
- If it still fails, email us. Please don't delete the app first, as that would erase your local statistics.
Animations feel slow or choppy
Low Power Mode reduces animation performance system-wide. Check Settings → Battery and turn off Low Power Mode, then relaunch the app. Closing other heavy apps running in the background can also help on older devices.
My statistics look wrong or stopped updating
Fully close and reopen the app first. Statistics are written continuously but summaries refresh when a session ends. If numbers still look wrong, take a screenshot of the statistics screen and email it to us so we can investigate.
My progress disappeared
Guest progress is stored on your device, so it can be lost if the app was deleted and reinstalled, or if you set up your iPhone as new instead of restoring a backup. If you were signed in, just sign in again and your synced progress should return. If neither applies and your progress is still missing, contact us with your iOS version and roughly when you last saw your data.
Something else is wrong
Email contact@froglabsllc.com with a description of the issue, your iPhone model, your iOS version, and a screenshot if possible. The more detail you include, the faster we can fix it.
Still stuck?
Send us a message and a human will get back to you within one to two business days.